Return & Refund Policy
At Swarts.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
By shopping on Swarts.shop, you agree to this Return & Refund Policy.
1. Return Eligibility
Products are eligible for return if:
- Return request is made within 7 days of delivery
- Item must be unused, unworn, and unwashed
- Original tags must remain attached
- Product must be returned in original packaging
Products that do not meet these conditions may not qualify for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Innerwear or undergarments
- Accessories
- Sale or clearance items
- Gift cards
- Customized products
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Description of the issue
We will review the issue and assist you promptly.
4. Return Process
To initiate a return:
- Contact us at support@swarts.shop
- Provide order details and reason for return
- Wait for return approval
- Ship the item to the provided return address
Unauthorized returns may not be accepted.
5. Refund Process
Once the returned product is received and inspected, we will notify you regarding approval.
Approved refunds will be processed within 7–10 business days to the original payment method.
Bank processing time may vary.
6. Shipping Charges
- Original shipping charges are non-refundable
- Return shipping charges may be the customer’s responsibility unless the issue is due to our error
7. Exchange Policy
We allow exchanges for:
- Size issues
- Wrong products
- Defective products
Exchanges depend on stock availability.
8. Order Cancellation
Orders can be canceled before shipment.
Once shipped, cancellation requests may not be accepted.